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Shipping and Returns

Shipping And Returns

1. SHIPMENTS TO NEW ACCOUNTS ARE PREPAID OR APPROVED TERMS ONLY.
2. ALL ORDERS ARE SUBJECT TO CREDIT APPROVAL PRIOR TO SHIPMENT.
3. CCTV DIRECT RESERVES THE RIGHT TO WITHDRAW OR MODIFY PRICES ON ANY PRODUCT OFFERED WITHOUT PRIOR NOTICE.
4. MERCHANDISE WILL NOT BE ACCEPTED FOR RETURN (FOR CREDIT OR REPAIR) UNLESS OUR PERMISSION HAS BEEN PREVIOUSLY GIVEN AND AN RMA NUMBER HAS BEEN ISSUED.

PLEASE E-MAIL SALES@CCTVDIRECT.COM FOR A RETURN AUTHORIZATION (RMA) NUMBER. EQUIPMENT MUST BE RETURNED WITHIN 10 BUSINESS DAYS OF AN RMA ISSUE DATE, AFTER WHICH THE SHIPMENT WILL BE REFUSED. THERE WILL BE A 15% RESTOCKING CHARGES AS FOLLOWS FOR MERCHANDISE ACCEPTED FOR RETURN PROVIDED THAT THE CARTONS ARE UNOPENED AND GOODS ARE NOT DAMAGED. CREDIT MAY BE DENIED IN THE EVENT THAT THE PRODUCT IS RETURNED DAMAGED, MISSING PARTS OR PACKAGING MATERIALS.

5. ALL SHIPPING CHARGES ARE NON-REFUNDABLE.
6. WITHIN 14 DAYS FROM THE DATE OF DELIVERY, PRODUCT MAY BE RETURNED OR EXCHANGED IF DEFECTIVE. DAMAGE TO THE PRODUCT RESULTING FROM ACCIDENT, MISUSE, ABUSE, OR MODIFICATIONS NOT AUTHORIZED BY CCTV DIRECT OR THE MANUFACTURER OF THE PRODUCT WILL NOT BE ACCEPTED FROM THE ABOVE TERM. PRIOR TO RETURNING ANY PRODUCT, PLEASE CONTACT RMA DEPARTMENT TO START THE RETURN MERCHANDISE AUTHORIZATION (RMA) PROCESS. IMPORTANT!PACKAGES WITHOUT A RMA NUMBER WILL BE REJECTED AND RETURNED INTACT TO THE SENDER WITHOUT PROCESS.
7. NO RETURNS WILL BE ACCEPTED FOR EQUIPMENT PURCHASED OVER 14 DAYS OLD AFTER DATE OF DELIVERY.
8. ALL SHIPMENTS RECEIVED DAMAGED MUST EITHER BE REFUSED OR NOTED ON YOUR DELIVERY RECEIPT OR BILL OF LANDING AT THE TIME OF ARRIVAL OF GOODS IN ORDER TO INSURE THE LIABILITY OF THE DELIVERING CARRIER.
9. CCTV DIRECT RECOMMENDS SHIPPING INSURANCE ON ALL PRODUCTS PURCHASED, AS CCTV DIRECT IS NOT RESPONSIBLE FOR PRODUCTS DAMAGED OR LOST DURING SHIPPING AND WILL NOT BE HELD LIABLE FOR SUCH.

CCTV DIRECT has made every reasonable effort to help ensure the accuracy of all product information and prices on this website and will not be held responsible for typographical errors including, but not limited to product prices and specifications. All products advertised were available and current when added to the site, but are subject to manufacturer availability. Please be advised that manufacturers occasionally change prices and discontinue products.

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